Benefits
Crossroads believes that part of being a great place to work means offering a generous benefits package to its team members. Depending on eligibility, Crossroads offers the following benefits to team members:
Senior Operations Manager
Full Time • Hybrid - US
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Hybrid role- first 6 months are in-office in North Berkeley. After the initial 6 month period, the hybrid schedule is 3 in-office days and 2 remote days.
Crossroads Trading Co., founded in 1991 and now one of the largest brick & mortar buy-sell-trade clothing retailers in the nation, is seeking Senior Operations Manager. As the leader of the department, you will play an integral role in ensuring the department meets the demands of the company’s 40 stores and is well situated to meet additional needs as the company continues to grow and open stores in both existing and new markets.
Crossroads Trading Co., founded in 1991 and now one of the largest brick & mortar buy-sell-trade clothing retailers in the nation, is seeking Senior Operations Manager. As the leader of the department, you will play an integral role in ensuring the department meets the demands of the company’s 40 stores and is well situated to meet additional needs as the company continues to grow and open stores in both existing and new markets.
Position Description
As the Senior Operations Manager you will report to the VP of Operations. You will manage the support team that responds to facilities break and fix needs while ensuring the department provides effective and timely support that meets our customer service standards. You will drive department improvements and efficiencies while ensuring all projects and repairs are done on budget. You will also oversee company’s store openings, expansions, remodels and refreshes and all other large-scale, complex facilities projects and programs.
Supervisory responsibilities
- Hire and train Facility Department staff.
- Motivate and grow the team.
- Schedule, organize, and assign projects to members of the Facilities team.
- Manage staff in a hybrid/remote work model.
- Conduct performance evaluations.
- Handle discipline and termination of employees as needed and in accordance with company policy.
Duties and responsibilities
· Ensure the daily break and fix repairs and requests are completed with a timely, budget-focused, and customer service-minded approach.
· Oversee annual store refresh and maintenance programs.
· Drive projects to on-time completion within budget.
· Identify areas that need improvement and better efficiencies and deliver results.
· Source new vendors and suppliers and establish appropriate contracts for services.
· Lead large-scale facilities-related projects.
· Assist with permit research during the site selection process.
· Manage all new store openings, expansions, contractions, closures.
o Lead the project across all cross-functional departments and establish timelines, budgets, and communication.
o Liaison with all internal cross-functional departments and external vendors and suppliers.
o Manage the two most critical outside vendors—the project architect and general contractor.
Required skills and qualifications
- Strong organizational skills and attention to detail.
- Excellent analytical, decision-making, and management skills.
- Excellent verbal and written communication skills.
- Deep technical knowledge of facility maintenance and basic working knowledge of building systems (HVAC, electrical, plumbing).
- Proficiency in managing remote locations and ensuring required work is completed in a timely manner and within budget.
- Proficiency in Microsoft Office Suite.
- Excellent interpersonal skills.
- Enthusiastic customer-focused approach and perspective.
- Experience in developing and maintaining budgets.
- Strong knowledge of project management principals and planning skills.
· Experience in developing and maintaining system improvement plans and best practices.
· Ability to define problems, collect data, establish facts, and draw valid conclusions.
· Ability to travel to store locations when needed and to new store openings in locations throughout the country.
Education and experience
- Bachelor’s Degree preferred.
· Minimum ten (10) years of experience managing in facilities, construction, or a related industry.
Company Benefits
- Medical, dental and vision insurance
- 401(k) with generous employer match
- Vacation, sick, personal, and mental health days
- Tuition Reimbursement
- Commuter Benefits
- Employee discount on store merchandise
- Hybrid work model available
Flexible work from home options available.
Compensation: $89,440.00 - $93,600.00 per year
If you don't see a job you are interested in, you can email your resume to resume@crossroadstrading.com
Our Mission & Values
Who We Are
Crossroads Trading has been a leader in the resale fashion industry since 1991. We have brick and mortar locations nationwide where we buy, sell and trade on-trend used clothing to the public.
Our Values
Our goal is make our customers feel great by looking great and keep clothing out of landfills. We also strive to be active, ethical, and responsible members of every community we serve and believe in doing the right thing and doing it right.
Commitment to Diversity & Inclusion
Crossroads is committed to creating a diverse and inclusive culture where team members and customers from all backgrounds can come together to look good and feel great. We celebrate and embrace the differences of all our team members and want you to feel that you belong, starting from day one.
Growth Opportunities
Crossroads takes pride in helping develop and promote team members through our Grow from Within program. We provide clear paths to promotion for all positions and offer valuable training in management, buying, merchandising, customer service, and more!
Pursuant to any “Ban the Box” ordinances, we will consider for employment qualified applicants with arrest and conviction records.
Crossroads’ policy is to fill every position without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender (including gender identity and gender expression), marital or partner status, age, national origin, ancestry, physical or mental disability, medical condition, genetic characteristic, military status, or any other consideration made unlawful by federal, state or local laws. CTC is an equal opportunity employer and selects employees on the basis of ability, experience, training, and character. Please contact the president or CEO of Crossroads Trading Co. if you have any questions or complaints regarding this policy.
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Employee Discounts
Opportunity for Advancement
Fun & Friendly Environment
Flexible Schedule
Full & Part Time Positions
Competitive Pay
Medical, Dental & Vision Coverage
Retirement Plan with Large Employer Match