Benefits
Crossroads believes that part of being a great place to work means offering a generous benefits package to its team members. Depending on eligibility, Crossroads offers the following benefits to team members:
Future Opening: Communications Coordinator
Full Time • Hybrid - US
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Take your retail career in an inspiring new direction! We're looking for a Communications Coordinator to immediately join the Communications team at our Bay Area-based, privately held, nationwide retail company. This is your opportunity to work in a collaborative corporate environment, where you’ll gain hands-on experience across various aspects of communications, meeting/event/travel coordination, training material and instructional design development, reputation management, and general administrative support. If you thrive in a growth-oriented environment and are a motivated, detail-oriented team player, this role is for you! We're looking for someone who can communicate effectively, organize complex information, and provide excellent customer service. Ready to grow with us? Keep reading!
Position Highlights:
- Hybrid: 60% in-office, 40% WFH
- Candidate must be based in (or willing to relocate to) Los Angeles or Bay Area
- WFH option is available after 3-6 months of training. Supervisor may extend training period if necessary
- Wage: $24-$26/hr ($49k-$54k/yr)
- Full-time
- Reports to: Corporate Trainer
Responsibilities include:
Meeting Coordination & Training Support
· Assist Corporate Trainer in the planning and production of all aspects of regularly held training events. Includes venue research, vendor negotiations, attendee communication, agenda development, meeting website development and maintenance, meeting preparation and day-of support.
· Support in creating meeting materials, including outlines, presentations and training documents.
· Monthly Senior Leadership and store-line virtual meeting coordination: schedule, compile and distribute agenda, facilitate meetings, and compile meeting minutes
· Mandatory Quarterly Team Meeting coordination: communicate with stores when it’s time to schedule in-store meeting, compile and distribute agenda, confirm all stores have held meeting
· HQ Events and celebration support: venue research, event preparation, day-of support, assist in planning, developing and distributing items related to HQ Holiday celebrations.
Reputation Management
· Craft responses to customer comments and reviews to reflect company’s commitment to excellent customer service, escalating to supervisor or DM only when necessary.
· Collect data and produce quarterly reputation reports.
Travel Management
- Manage online travel accounts & support all users with excellent customer service as needed
- Add/remove users
- Reset passwords
- Handle communication with vendor when issues arise
- Manage all expensing (travel and otherwise)
- Coordinate and support all company travel related to training events and store support/visits
Administrative / Store-line support
· Manage Corporate Outlook Calendars
· Organize and summarize data sent from stores for Executive review, and collect and summarize survey results from in-person and virtual training events
· Update Company phone list and Organization Charts
· Miscellaneous printing, shipping and distribution projects
· Send HQ communication emails on time and accurately
· General Communications Department & HQ support, including Forms updates, POS system testing support, and additional projects assigned as needed
Skills and Qualifications
· Proficient written and verbal communication skills with ability to provide excellent customer service and relay complex information in a clear and concise way
· Strong attention to detail and diligence to confirm accuracy in written correspondence, record-keeping, shipping logistics, etc.
· Ability to organize, summarize, and synthesize data to discover patterns and valuable takeaways
· Strong self-motivation, prioritization and time management skills
· Excellent judgment, decision-making, critical thinking and problem-solving skills
· Ability to work collaboratively and independently. Ability to take ownership of responsibilities and assignments to create a plan, produce accurate work, and problem solve as needed to meet deadlines
· Highly organized and systematic
· Approaches work with a sense of urgency, efficiency, proactivity, professionalism and positivity
· Proficient editing & proofreading skills
· Ability to remain flexible and make changes at the last moment
· Experience with Microsoft Excel, Word, Outlook, PowerPoint, and Google suite skills a plus; video editing / design skills a plus
· Retail experience a plus
Flexible work from home options available.
Compensation: $24.00 - $26.00 per hour
If you don't see a job you are interested in, you can email your resume to resume@crossroadstrading.com
Our Mission & Values
Who We Are
Crossroads Trading has been a leader in the resale fashion industry since 1991. We have brick and mortar locations nationwide where we buy, sell and trade on-trend used clothing to the public.
Our Values
Our goal is make our customers feel great by looking great and keep clothing out of landfills. We also strive to be active, ethical, and responsible members of every community we serve and believe in doing the right thing and doing it right.
Commitment to Diversity & Inclusion
Crossroads is committed to creating a diverse and inclusive culture where team members and customers from all backgrounds can come together to look good and feel great. We celebrate and embrace the differences of all our team members and want you to feel that you belong, starting from day one.
Growth Opportunities
Crossroads takes pride in helping develop and promote team members through our Grow from Within program. We provide clear paths to promotion for all positions and offer valuable training in management, buying, merchandising, customer service, and more!
Pursuant to any “Ban the Box” ordinances, we will consider for employment qualified applicants with arrest and conviction records.
Crossroads’ policy is to fill every position without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender (including gender identity and gender expression), marital or partner status, age, national origin, ancestry, physical or mental disability, medical condition, genetic characteristic, military status, or any other consideration made unlawful by federal, state or local laws. CTC is an equal opportunity employer and selects employees on the basis of ability, experience, training, and character. Please contact the president or CEO of Crossroads Trading Co. if you have any questions or complaints regarding this policy.
(if you already have a resume on Indeed)
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Employee Discounts
Opportunity for Advancement
Fun & Friendly Environment
Flexible Schedule
Full & Part Time Positions
Competitive Pay
Medical, Dental & Vision Coverage
Retirement Plan with Large Employer Match